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U.S. Call Center Industry Report 2004 National Benchmarking Report Strategy, HR Practices & Performance

Rosemary Batt, Cornell University
Virginia Doellgast, Cornell University
Hyunji Kwon, Cornell University

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Suggested Citation
Batt, R., Doellgast, V. & Kwon, H. (2005). U.S. call center industry report 2004 national benchmarking report strategy, HR practices & performance (CAHRS Working Paper #05-06). Ithaca, NY: Cornell University, School of Industrial and Labor Relations, Center for Advanced Human Resource Studies.
http://digitalcommons.ilr.cornell.edu/cahrswp/6

Suggested Citation

Rosemary Batt, Virginia Doellgast, and Hyunji Kwon. "U.S. Call Center Industry Report 2004 National Benchmarking Report Strategy, HR Practices & Performance" 2005
Available at: http://works.bepress.com/rosemary_batt/3