"(The Way I See It): Try on a New Pair of Sensible Shoes: What Libraries Can Learn About Customer Service and Organizational Culture" by Rebecca Tolley-Stokes

Article

(The Way I See It): Try on a New Pair of Sensible Shoes: What Libraries Can Learn About Customer Service and Organizational Culture

College & Research Libraries News (2009)

Rebecca Tolley-Stokes, East Tennessee State University

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Keywords

libraries,
customer service,
organizational culture

Disciplines

Library and Information Science

Publication Date

May, 2009

Citation Information

Rebecca Tolley-Stokes. "(The Way I See It): Try on a New Pair of Sensible Shoes: What Libraries Can Learn About Customer Service and Organizational Culture" College & Research Libraries News Vol. 70 Iss. 5 (2009) p. 288 - 291
Available at: http://works.bepress.com/rebecca_tolley-stokes/8/