Articles

Collaborative authoring of projects in the development and delivery of subjects in transnational programs (with Gary I. Noble and Matthew P. Pepper), Faculty of Commerce - Papers (2010)

The purpose of this paper is to develop a conceptual model that can be used...

 
Research needs for assessing online value creation in complex consumer purchase process behavior (with Elias Kyriazis and Robert G. Grant), Faculty of Commerce - Papers (2010)

Consumers face considerable frustration when purchasing structurally and/or semantically complexhigh-involvement products online. Reliance on computer-mediated...

 

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Transforming the relationship between citizens and local councils using Web 2.0 technologies (with John James), Faculty of Health and Behavioural Sciences - Papers (2010)

Australian local government organisations (LGOs) are unique in terms of the variety anddiversity of services...

 

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Utility of virtual communities for `carers of children and disabilities¿ (with Elias Kyriazis, Gary I. Noble, and Jennifer Ann Algie), Faculty of Health and Behavioural Sciences - Papers (2010)

A pilot study of services for children with disabilities conducted in the Illawarra (Noble et...

 

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Business services as communication patterns: a work practice approach for analyzing service encounters (with Anders Nilsson), IBM Systems Journal (2008)

In this paper, we describe an approach to business processes and services which views work...

 
Communication and Coalition: Rethinking Neocapitalist Definitions of Knowledge Management (with Elias Kyriazis and Judith M. Motion), Faculty of Commerce - Papers (2008)
 
Received Literatures in Online Consumer Information Search: Limitations and Next Steps (with Elias Kyriazis and Robert G. Grant), Faculty of Commerce - Papers (2008)

This paper reviews literature dealing with clickstream analysis and other approaches to online information search...

 

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A review of factors affecting online consumer search behaviour from an information value perspective (with Robert Grant and Elias Kyriazis), Journal of Marketing Management (2007)

The use by consumers of the internet as a means of purchasing products and services...

 
Services science from an IS perspective: a work practice approach for analysing service encounters (with Anders Nilsson), Faculty of Commerce - Papers (2007)
 

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Structure, function and evaluation of SME service transactions: a multimethod approach (with Joseph A. Meloche), International Journal of Value Chain Management (2007)

Given the low rate of e-business technology adoption by Australian Small and Medium Enterprises (SMEs),...

 
Systemic semiotics as a basis for an agent-oriented conceptual modelling methodology (with Aneesh Krishna and Aditya K. Ghose), Faculty of Commerce - Papers (2007)
 
Genre-based approach to requirements elicitation (with Aneesh Krishna and Aditya K. Ghose), Faculty of Commerce - Papers (2006)
 
Structure, function and evaluation of SME service encounters (with Joseph A. Meloche), Faculty of Commerce - Papers (2006)
 
The work that analysts do: a systemic functional approach to elicitation, Faculty of Commerce - Papers (2006)
 
Systems Resemblance and Workpractice Evolution: Implications for Work Activity (Re)design, Faculty of Commerce - Papers (2005)
 

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An information system in its organisational contexts: a systemic semiotic longitudinal case study, University of Wollongong Thesis Collection (2000)

This dissertation develops a new form of Systems Analysis based on Systemic Semiotics. Systemic Semiotics,...

 

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Central-cell corrections for Si and S in GaAs in a strong magnetic field (with R. J. Heron, R. A. Lewis, P. E. Simmonds, R. P. Starrett, A. V. Skougarevsky, and C. R. Stanley), Faculty of Engineering - Papers (1999)

The central-cell correction has been determined experimentally for the two donor impurities S and Si...

 

Contributions to Books

Decision making in organizations (with Liz Fulop, Stephen Linstead, and Simon Lilley), Faculty of Commerce - Papers (2009)

Decision making is generally considered by managers, and the academic discipline of management, to be...

 

Presentations

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Determination of consumer context in an online transaction process for a high risk purchase (with Robert G. Grant and Elias Kyriazis), Faculty of Commerce - Papers (2010)

This paper showcases/discusses a method of analyzing consumer website behavior that enables real-time purchase context...

 
Non-price online consumer purchase point value (with Robert G. Grant and Elias Kyriazis), Faculty of Commerce - Papers (2010)

Online consumer point of purchase behaviour is typically dealt with as a number of functional...

 

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Predicting online consumer information needs using heuristics (with Robert G. Grant and Elias Kyriazis), Faculty of Commerce - Papers (2010)

This paper proposes a new approach to online behaviour modelling based on heuristic patterns of...

 

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Meeting the information needs of carers of children with disabilities: a case for the use of virtual communities (with Elias Kyriazis, Gary I. Noble, and Jennifer Ann Algie), Faculty of Commerce - Papers (2009)

From the initial diagnosis parents of children with a disability need timely and accurate information...

 

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The potential affordances of enterprise wikis for creating community in research networks (with N. F. Johnson and J. Herrington), Emerging Technologies Conference 2008 (2008)

In this paper, we describe some of the affordances, (the specific enabling features or characteristics),...

 

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Embedding social processes into agent-oriented conceptual models (with Aneesh Krishna), Faculty of Commerce - Papers (2006)

This paper describes how theories and methods for determining structural and functional patterns of communication...