Dr. Clarke is an Associate Professor of Management at the School of Management and Marketing, University of Wollongong and also holds the rank of Associate Professor in Information Systems at Karlstad University, Sweden. He is Director of the Centre for Applied Systems Research (CASR) first at the School of Economics and Information Systems in 2005 and then at the School of Management and Marketing from 2006. CASR is a node within the Social Innovation Network (SInet), a recognised University of Wollongong research network. He is a member of the Karlstad University, Sweden research group Affärsdriven IT-design (Business Driven IT design). He also serves as Head of Postgraduate Studies for the School of Management and Marketing, is an elected member of Academic Senate (2009-2011), and the Commerce Faculty’s representative for the Faculty of Law. He received his Ph.D. in information systems and semiotics from the University of Wollongong in 2000 and was awarded a higher doctorate known as a Docent in information systems from Karlstad University, Sweden in 2007 for his work in business processes, hyper systems research, and decision making. Dr. Clarke has been responsible for applying and developing Systemic Semiotics, a combination of Systemic Functional Linguistics and Social Semiotics, to the study of information technologies in organisations. His main research interests include the contextual analysis of systems in organisations, the development of communicative and semiotic methods for modelling business processes, and services, coalitions and virtual communities, and the development of multimedia techniques for representing work spaces and work practices in organisations.
Articles
Collaborative authoring of projects in the development and delivery of subjects in transnational programs (with Gary I. Noble and Matthew P. Pepper), Faculty of Commerce - Papers (2010)
The purpose of this paper is to develop a conceptual model that can be used...
Research needs for assessing online value creation in complex consumer purchase process behavior (with Elias Kyriazis and Robert G. Grant), Faculty of Commerce - Papers (2010)
Consumers face considerable frustration when purchasing structurally and/or semantically complexhigh-involvement products online. Reliance on computer-mediated...
Transforming the relationship between citizens and local councils using Web 2.0 technologies (with John James), Faculty of Health and Behavioural Sciences - Papers (2010)
Australian local government organisations (LGOs) are unique in terms of the variety anddiversity of services...
Utility of virtual communities for `carers of children and disabilities¿ (with Elias Kyriazis, Gary I. Noble, and Jennifer Ann Algie), Faculty of Health and Behavioural Sciences - Papers (2010)
A pilot study of services for children with disabilities conducted in the Illawarra (Noble et...
Business services as communication patterns: a work practice approach for analyzing service encounters (with Anders Nilsson), IBM Systems Journal (2008)
In this paper, we describe an approach to business processes and services which views work...
Contributions to Books
Decision making in organizations (with Liz Fulop, Stephen Linstead, and Simon Lilley), Faculty of Commerce - Papers (2009)
Decision making is generally considered by managers, and the academic discipline of management, to be...
Presentations
Determination of consumer context in an online transaction process for a high risk purchase (with Robert G. Grant and Elias Kyriazis), Faculty of Commerce - Papers (2010)
This paper showcases/discusses a method of analyzing consumer website behavior that enables real-time purchase context...
Non-price online consumer purchase point value (with Robert G. Grant and Elias Kyriazis), Faculty of Commerce - Papers (2010)
Online consumer point of purchase behaviour is typically dealt with as a number of functional...
Predicting online consumer information needs using heuristics (with Robert G. Grant and Elias Kyriazis), Faculty of Commerce - Papers (2010)
This paper proposes a new approach to online behaviour modelling based on heuristic patterns of...
Meeting the information needs of carers of children with disabilities: a case for the use of virtual communities (with Elias Kyriazis, Gary I. Noble, and Jennifer Ann Algie), Faculty of Commerce - Papers (2009)
From the initial diagnosis parents of children with a disability need timely and accurate information...
The potential affordances of enterprise wikis for creating community in research networks (with N. F. Johnson and J. Herrington), Emerging Technologies Conference 2008 (2008)
In this paper, we describe some of the affordances, (the specific enabling features or characteristics),...