Presentation
SMART Customer Service (S)
Faculty Publications and Presentations
Publication Date
8-1-2008
Document Type
Presentation
Comments
Presented as part of the Customer Services (SMART) initiative, Summer 2008.
Abstract
Good customer service is vital to any organization that deals with the public. Presenter outlines the basic principles of quality service for both internal and external customers.
Citation Information
Rachel Schwedt. "SMART Customer Service (S)" (2008) Available at: http://works.bepress.com/rachel_schwedt/6/