SMART Customer Service (Complete Presentation)
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Presented as part of the Customer Services (SMART) initiative, Summer 2008.
Abstract
Good customer service is vital to any organization that deals with the public. Presenter outlines the basic principles of quality service for both internal and external customers.
Suggested Citation
Rachel Schwedt. "SMART Customer Service (Complete Presentation)" Customer Services (SMART) Initiative.. Aug. 2008.
Available at: http://works.bepress.com/rachel_schwedt/3
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