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Article
Integrating Web Services with Competitive Strategies: The Balanced Scorecard Approach
Communications of the AIS (2004)
  • C. Derrick Huang, Florida Atlantic University
  • Qing Hu, Florida Atlantic University
Abstract
The significance of aligning IT with corporate strategy is widely recognized, but the lack of appropriate methodologies prevented practitioners from integrating IT projects with competitive strategies effectively. This article addresses the issue of deploying Web services strategically using the concept of a widely accepted management tool, the balanced scorecard. A framework is developed to match potential benefits of Web services with corporate strategy in four business dimensions: innovation and learning, internal business process, customer, and financial. It is argued that the strategic benefits of implementing Web services can only be realized if the Web services initiatives are planned and implemented within the framework of an IT strategy that is designed to support the business strategy of a firm.
Publication Date
2004
Publisher Statement
Copyright 2004 AIS. Posted with permission.
Citation Information
C. Derrick Huang and Qing Hu. "Integrating Web Services with Competitive Strategies: The Balanced Scorecard Approach" Communications of the AIS Vol. 13 Iss. 6 (2004)
Available at: http://works.bepress.com/qing_hu/44/