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Article
Knowledge Sharing and Knowledge Management System Avoidance: The Role of Knowledge Type and the Social Network in Bypassing an Organizational Knowledge Management System
Journal of the American Society for Information Science and Technology
  • Susan A. Brown
  • Alan R. Dennis
  • Diana Burley
  • Priscilla Arling, Butler University
Document Type
Article
Publication Date
1-1-2013
DOI
http://dx.doi.org/10.1002/asi.22892
Abstract

Knowledge sharing is a difficult task for most organizations, and there are many reasons for this. In this article, we propose that the nature of the knowledge shared and an individual's social network influence employees to find more value in person-to-person knowledge sharing, which could lead them to bypass the codified knowledge provided by a knowledge management system (KMS). We surveyed employees of a workman's compensation board in Canada and used social network analysis and hierarchical linear modeling to analyze the data. The results show that knowledge complexity and knowledge teachability increased the likelihood of finding value in person-to-person knowledge transfer, but knowledge observability did not. Contrary to expectations, whether the knowledge was available in the KMS had no impact on the value of person-to-person knowledge transfer. In terms of the social network, individuals with larger networks tended to perceive more value in the person-to-person transfer of knowledge than those with smaller networks.

Rights

‘This is a peer reviewed version of the following article:

Brown, S., Dennis, A., Burley, D. and Arling, P. A. 2013. “Knowledge Sharing and Knowledge Management System Avoidance: The Role of Knowledge Type and the Social Network in Bypassing an Organizational Knowledge Management System,” Journal of the American Society for Information Science and Technology, 64(10), pgs 2013-2023.

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which has been published in final form at: 10.1002/asi.22892. This article may be used for non-commercial purposes in accordance With Wiley Terms and Conditions for self-archiving'.

Citation Information
Susan A. Brown, Alan R. Dennis, Diana Burley and Priscilla Arling. "Knowledge Sharing and Knowledge Management System Avoidance: The Role of Knowledge Type and the Social Network in Bypassing an Organizational Knowledge Management System" Journal of the American Society for Information Science and Technology Vol. 64 Iss. 10 (2013) p. 2013 - 2023
Available at: http://works.bepress.com/priscilla_arling/35/