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Article
Global Delivery Models: The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry
Journal of International Business Studies (2015)
  • Stephan Manning, University of Massachusetts Boston
  • Marcus Larsen, Copenhagen Business School
  • Pratyush Bharati, University of Massachusetts Boston
Abstract

We investigate antecedents and contingencies of location configurations supporting global delivery models (GDMs) in global outsourcing. GDMs are a new form of IT-enabled client-specific investment promoting services provision integration with clients by exploiting client proximity and time-zone spread allowing for 24/7 service delivery and access to resources. Based on comprehensive data we show that providers are likely to establish GDM configurations when clients value access to globally distributed talent pools and speed of service delivery, and in particular when services are highly commoditized. Findings imply that coordination across time zones increasingly affects international operations in business-to-business and born-global industries.

Keywords
  • Global sourcing,
  • outsourcing,
  • offshoring,
  • internationalization strategies,
  • information and communication technology,
  • geographic distance,
  • business-to-business industries,
  • born-global firms,
  • 24/7 operations
Publication Date
2015
Citation Information
Stephan Manning, Marcus Larsen and Pratyush Bharati. "Global Delivery Models: The Role of Talent, Speed and Time Zones in the Global Outsourcing Industry" Journal of International Business Studies (2015)
Available at: http://works.bepress.com/pratyush_bharati/28/