"Service Quality from the Other Side: Information Systems Management at Duquesne Light" by Pratyush Bharati

Selected Works of Pratyush Bharati

Follow Contact

Article

Service Quality from the Other Side: Information Systems Management at Duquesne Light

International Journal of Information Management (2005)

Pratyush Bharati, University of Massachusetts Boston
Daniel Berg, Rensselaer Polytechnic Institute

Download

Disciplines

Management Information Systems

Publication Date

2005

Citation Information

Pratyush Bharati and Daniel Berg. "Service Quality from the Other Side: Information Systems Management at Duquesne Light" International Journal of Information Management Vol. 25 Iss. 4 (2005)
Available at: http://works.bepress.com/pratyush_bharati/15/