Article
Modeling Intermediary Satisfaction with Mandatory Adoption of E-government Technologies for Food Distribution
Information Technologies & International Development
(2016)
Abstract
We report quantitative measures of factors that inºuence technology acceptance among intermediaries delivering
government-supplied essential commodities to citizens in Chhattisgarh, India. Using the method of partial least
squares, we validate and extend the Uniªed Theory of Acceptance and Use of Technology, ªnding evidence for
the effect of social inºuence, performance expectancy, and effort expectancy on salespersons’ satisfaction with the
adoption of point-of-sale machines mandated by the Chhattisgarh government. Further, the moderating effects of
age, experience with technology, work experience, and educational attainment on the factors that inºuence satisfaction are assessed. Key recommendations are drawn for research and practice on intermediation in e-government.
Keywords
- technology acceptance,
- intermediaries,
- e-government,
- ICT4D
Disciplines
Publication Date
Spring February, 2016
Citation Information
Shweta Chopra and Prashant Rajan. "Modeling Intermediary Satisfaction with Mandatory Adoption of E-government Technologies for Food Distribution" Information Technologies & International Development Vol. 12 Iss. 1 (2016) p. 15 - 34 ISSN: 1544-7529 Available at: http://works.bepress.com/prashant-rajan/2/