Implementing knowledge management: a more robust model
The purpose of this paper is to show that knowledge management (KM) practitioners usually describe implementation in ideal and positive terms, such as making KM strategy happen, putting ideas into practice or turning embryonic KM strategies into reality. Research has been mainly confined to failures or mistakes in implementation.
Dufour, Y & Steane, P 2007, 'Implementing knowledge management: a more robust model', Journal of Knowledge Management, vol. 11, no. 6, pp. 68-80.
The publisher's version of this article is available at http://dx.doi.org/10.1108/13673270710832172