Investigating the level of end-user development and involvement among time-based competitors
As global markets and technology change, time-based competitors create product development and manufacturing practices that reduce response time and enhance customization capabilities. These practices require an information-rich internal environment that is capable of flexible resource deployment and direct and continuous feedback. To build this environment, time-based competitors are developing end-user capabilities and involving them in information systems (IS) activities. Data collected from 265 manufacturers were used to determine if firms with high levels of time-based product development and time-based manufacturing practices also have high levels of end-user involvement in IS-related activities, end-user training effectiveness, and end-user computing skills. The results of this study support that contention.
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Patrick Rondeau, Mark A. Vonderembse, and T. S. Ragu-Nathan. "Investigating the level of end-user development and involvement among time-based competitors" Decision Sciences 33.1 (2002): 149-160.