Articles
Should Chat Reference be Staffed by Librarians? An Assessment of Chat Reference at an Academic Library Using LibStats (with Colleen Lyon and Anthony Molaro), Internet Reference Services Quarterly (2011)
This study analyzes 1,557 chat reference questions received at Grand Valley State University Libraries over...
Weeding an Outdated Collection in an Automated Retrieval System (with Valeria Long), Collection Management (2011)
In 2008 Grand Valley State University Libraries began a large weeding project in the automated...