Articles
Establishing Kinship with Family Reunion Announcements, American Ancestors (2012)
Should Chat Reference be Staffed by Librarians? An Assessment of Chat Reference at an Academic Library Using LibStats (with Colleen Lyon and Anthony Molaro), Internet Reference Services Quarterly (2011)
This study analyzes 1,557 chat reference questions received at Grand Valley State University Libraries over...
Weeding an Outdated Collection in an Automated Retrieval System (with Valeria Long), Collection Management (2011)
In 2008 Grand Valley State University Libraries began a large weeding project in the automated...
Presentations
The Secrets of Girl Detectives, Michigan Library Association Annual Conference: Yes We Can! (2010)
Did you have a secret desire to drive a blue roadster and explore haunted mansions?...
To Chat or Not to Chat: That is the Question (with Colleen Lyon and Anthony Molaro), Michigan Library Association Annual Conference: Yes We Can! (2010)
In the midst of an economic crisis, libraries must continue to provide essential services with...