Reference Desk Consultation Assignment: An Exploratory Study of Students' Perceptions of Reference Service
This paper describes the experience of three sophomore English composition classes that were required to visit the reference desk for class credit. Student perceptions of reference consultations are analyzed to gain a clearer understanding of the students’ attitudes towards reference services. Findings of this exploratory study indicate that students still suffer from library anxiety and are much more likely to seek out reference help if they are convinced that a consultation will save them time.
Pamela N. Martin and Lezlie Park. "Reference Desk Consultation Assignment: An Exploratory Study of Students' Perceptions of Reference Service" Reference & User Services Quarterly 49.4 (2010): 333-340.
Available at: http://works.bepress.com/pamela_martin/3