Library research and assessment
On the Fly BI: Reaching and Teaching from the Reference Desk (with Nancy B. Turner and Susan E. Beck), The Reference Librarian (2001)
Today’s reference librarians are constantly faced with the challenge of orienting users to the complex,...
No subject area
Librarians Do It Differently: Comparative Usability Testing with Students and Library Staff, Proceedings of the 2010 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment (2010)
Our experience as librarians suggests that library staff search and locate library resources differently than...
The Brief Wondrous Life of the Syracuse Kindle (with Melinda Dermody, Suzanne Preate, and Scott Warren), Library Publications (2010)
In the fall 2009 semester, the Syracuse University Library launched a pilot program to test...
Patterns of Culture: Re-aligning Library Culture with User Needs, Proceedings of the 2008 Library Assessment Conference: Building Effective, Sustainable, Practical Assessment (2008)
Radical changes in technology and information access have given rise to new academic disciplinary connections,...