Article
Bank Personnel’s Perception of Banking Services and Implications for Service Quality
Marketing Management Journal
(2010)
Disciplines
Publication Date
Spring 2010
Citation Information
Musa Pinar, Zeliha Eser and Sandy Strasser. "Bank Personnel’s Perception of Banking Services and Implications for Service Quality" Marketing Management Journal Vol. 20 Iss. 1 (2010) Available at: http://works.bepress.com/musa_pinar/19/