Performance, benchmarking and quality service. University libraries in the 21st century: Threats? Challenges?
Article comments
Jantti, M. H. & McGregor, F. 2000, Performance, benchmarking and quality service. University libraries in the 21st century: Threats? Challenges?, Australian Vice-Chancellor's Committee Staff Development Program, 8-9 June.
Suggested Citation
Margie H. Jantti and Felicity McGregor. "Performance, benchmarking and quality service. University libraries in the 21st century: Threats? Challenges?" Academic Services Division - Papers.. Jan. 2000.
Available at: http://works.bepress.com/mjantti/13
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