Margie Jantti BA (Lib Info Sci), MbusAdmin, AALIA is University Librarian at the University of Wollongong, Australia. In 2003 she was a recipient of the Council of Australian University Librarians Achievement Award.
Articles
Major changes lead to customer satisfaction at Wollongong Uni (with C. Collett), Academic Services Division - Papers (2007)
Sustaining Satisfaction, a Quality and Service Excellence program (QSE), conceived in 1994, revitalised the University...
Investing in People to develop the Ideal Culture, Academic Services Division - Papers (2000)
While technical skills and professional qualifications will continue to play an important role in the...
Academic Library Seating: A Survey of Usage, with Implications for Space Utilisation (with M. K. Organ), Academic Services Division - Papers (1997)
Between June and October 1996 the University of Wollongong Library conducted a survey of patron...
Contributions to Books
Business Excellence: Concepts and Cases, Academic Services Division - Papers (2007)
Presentations
Leadership competencies: a reference point for development and evaluation (case study) (with Nick Greenhalgh), Academic Services Division - Papers (2011)
To establish a transparent, integrated approach to leadership competency development and succession management to respond...
Measuring the value of library resources and student academic performance through relational datasets (with Brian Cox), Academic Services Division - Papers (2010)
In a period of economic turmoil, resource scarcity, and increased competitiveness in the attraction and...
Far from common: innovative approaches to designing information rich learning and research spaces (with H. E. Mandl), Academic Services Division - Papers (2008)
The University of Wollongong Library commenced the new academic year with a state of the...
Library leadership initiatives, Academic Services Division - Papers (2008)
Measurement and milestones - sustaining improvement (with F. McGregor), Academic Services Division - Papers (2007)
Collection and interpretation of information and data were key elements in a planned change management...