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Clear: Conversations: A Collaborative Regional Project to Help Patients Improve their Health Visits

Michelle L. Eberle, University of Massachusetts Medical School
Margot Malachowski, Baystate Medical Center
Alberta Richetelle, University of Connecticut Health Center
Monina Lahoz, MCPHS University
Linda McIntosh
Bradley Moore, Boston Public Health Commission
Jen Searl, Massachusetts General Hospital
Judy Kronick, University of Connecticut Health Center


Objective: The National Network of Libraries of Medicine, New England Region’s Clear: Conversations project aimed to teach health literacy skills to help patients communicate better with their health care providers including how to: ask for simple language and slow down the provider, use teach-back, bring medications and supplements for a brown bag review, and get need-to-know information.

Methods: Five organizations were awarded with Clear: Conversations materials that were adapted from a program created by Health Literacy Missouri. A highlight of the workshop was a role play between a health care provider and patient. Awardees were required to offer the workshop at least once, meet regularly via teleconference to get support in planning their programs and to learn from each other’s experiences, and provide a brief post-project report. Awardees also created and used pre- and post-workshop tests.

Results: The program was offered at a variety of venues including a Healthy Start initiative, a senior center, a patient and family learning center, and a family life education center. A total of 109 individuals participated in the workshops. Pre- and post-workshop tests showed participants felt more comfortable to ask questions, slow down their doctor, and repeat back what the doctor said to make sure they understood.

Conclusions : The NN/LM NER’s Clear: Conversations project was offered by a cross-disciplinary group of health information providers. It empowered participants with practical health literacy skills for better health care visits.

Implications: The Clear: Conversations materials created by Health Literacy Missouri present an opportunity for librarians and other health information providers to empower patients with useful and essential health literacy skills.

Suggested Citation

Michelle L. Eberle, Margot Malachowski, Alberta Richetelle, Monina Lahoz, Linda McIntosh, Bradley Moore, Jen Searl, and Judy Kronick. "Clear: Conversations: A Collaborative Regional Project to Help Patients Improve their Health Visits" National Network of Libraries of Medicine New England Region (NN/LM NER) Repository (2014).
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