Articles

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Is It Me Or Her? How Gender Composition Influences Interpersonally Sensitive Behavior on Collaborative Cross-Boundary Projects, Organization Science (provisionally accepted) (2014)

This paper investigates how professional workers’ willingness to act with interpersonal sensitivity is influenced by...

 

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The Experience of Failed Humor: Implications for Interpersonal Affect Regulation (with Kyle J. Emich), Journal of Business and Psychology (2014)

The purpose of this study was to investigate failed interpersonal affect regulation through the lens...

 

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When Do Female-Owned Businesses Out-Survive Male-Owned Businesses? A Disaggregated Approach by Industry and Geography (with Arturs Kalnins), Journal of Business Venturing (2014)

Studies have invoked several theoretical perspectives to explain differences between female-owned businesses and male-owned businesses....

 

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The Ins and Outs of Change of Shift Handoffs Between Nurses: A Communication Challenge (with John S. Carroll and Theresa M. Gallivan), Articles and Chapters (2012)

From the British Medical Journal: Quality & Safety:

Background: Communication breakdowns have been identified as...

 

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Building Genuine Trust Through Interpersonal Emotion Management: A Threat Regulation Model of Trust and Collaboration Across Boundaries, Academy of Management Review (2007)

I introduce the construct of threat regulation as an agentic interpersonal process for building and...

 

Contributions to Books

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A Voice is Worth a Thousand Words: The Implications of the Micro-Coding of Social Signals in Speech for Trust Research (with Benjamin Waber, John Carroll, and Alex Pentland), Articles and Chapters (2012)

From Handbook of Research Methods on Trust:

While self-report measures are often highly reliable for...

 

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Perspective Taking: Building Positive Interpersonal Connections and Trustworthiness One Interaction at a Time (Download Perspective Taking Survey Items), The Oxford Handbook of Positive Organizational Scholarship (2012)

There is growing interest in the role of perspective taking in organizations. Perspective taking has...

 

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Building and Rebuilding Trust: Why Perspective Taking Matters, Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers (2011)

[Excerpt] There is growing interest surrounding the function of perspective taking in social interactions and...

 

Other

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ILR Impact Brief - Building Trust and Cooperation in Boundary-Spanning Teams, Policy & Issue Briefs (2008)

[Excerpt] Knowledge workers engaged in interorganizational collaborative initiatives (i.e., boundary spanners) can actively build and...