When Do Female-Owned Businesses Out-Survive Male-Owned Businesses? A Disaggregated Approach by Industry and Geography (with Arturs Kalnins), Journal of Business Venturing (2014)

Studies have invoked several theoretical perspectives to explain differences between female-owned businesses and male-owned businesses....



The Ins and Outs of Change of Shift Handoffs Between Nurses: A Communication Challenge (with John S. Carroll and Theresa M. Gallivan), Articles and Chapters (2012)

From the British Medical Journal: Quality & Safety:

Background: Communication breakdowns have been identified as...



Building Genuine Trust Through Interpersonal Emotion Management: A Threat Regulation Model of Trust and Collaboration Across Boundaries, Academy of Management Review (2007)

I introduce the construct of threat regulation as an agentic interpersonal process for building and...



In Whom We Trust: Group Membership as an Affective Context for Trust Development, Academy of Management Review (2001)

Examining the ways in which affect impacts the trust that develops between members of dissimilar...


Contributions to Books


A Voice is Worth a Thousand Words: The Implications of the Micro-Coding of Social Signals in Speech for Trust Research (with Benjamin Waber, John Carroll, and Alex Pentland), Articles and Chapters (2012)

From Handbook of Research Methods on Trust:

While self-report measures are often highly reliable for...



Perspective Taking: Building Positive Interpersonal Connections and Trustworthiness One Interaction at a Time (Download Perspective Taking Survey Items), The Oxford Handbook of Positive Organizational Scholarship (2012)

There is growing interest in the role of perspective taking in organizations. Perspective taking has...



Building and Rebuilding Trust: Why Perspective Taking Matters, Restoring Trust in Organizations and Leaders: Enduring Challenges and Emerging Answers (2011)

[Excerpt] There is growing interest surrounding the function of perspective taking in social interactions and...




ILR Impact Brief - Building Trust and Cooperation in Boundary-Spanning Teams, Policy & Issue Briefs (2008)

[Excerpt] Knowledge workers engaged in interorganizational collaborative initiatives (i.e., boundary spanners) can actively build and...