Article
A Superior Tool for Airline Operations
Ergonomics in Design
(2004)
Abstract
The Diversion Off-Gate Management Assistant (DOGMA) is a decision support tool that mitigates problems in making diversion decisions in the airline industry. DOGMA helps inexperienced dispatchers to provide superior and consistent diversion decisions that translate into minimizing the impact of time-critical diversion decisions and increasing the airline's ability to recover from severe schedule disruptions. The tool integrates multiple information sources to improve dispatchers' situation awareness of the current state of flight, aircraft, maintenance, crew, and passenger schedules.
Keywords
- accident prevention,
- air traffic control,
- air transportation,
- decision making,
- human engineering,
- airline operations disruption management scheduling,
- diversion decision,
- diversion off-gate management assistant,
- software package DOGMA,
- decision support systems
Disciplines
Publication Date
Spring 2004
Publisher Statement
Copyright 2004 Human Factors and Ergonomics Society. Posted with permission.
Citation Information
Michael C. Dorneich, Stephen D. Whitlow, Christopher A. Miller and John A. Allen. "A Superior Tool for Airline Operations" Ergonomics in Design Vol. 12 Iss. 2 (2004) Available at: http://works.bepress.com/michael_dorneich/4/