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Am I Obsolete? How Customer Service Principles Ensure the Library's Relevance

Mark P. Bernstein, Earle Mack School of Law at Drexel University

Suggested Citation

Mark P. Bernstein. "Am I Obsolete? How Customer Service Principles Ensure the Library's Relevance" AALL Spectrum (2008): 20-22.
Available at: http://works.bepress.com/mark_bernstein/2