A User Study of Policy Creation in a Flexible Access-Control System

Lorrie F. Cranor, Carnegie Mellon University
Lujo Bauer, Carnegie Mellon University
Robert W. Reeder, Carnegie Mellon University
Michael K. Reiter, University of North Carolina at Chapel Hill
Kami Vaniea, Carnegie Mellon University

Abstract

Significant effort has been invested in developing expressive and flexible access-control languages and systems. However, little has been done to evaluate these systems in practical situations with real users, and few attempts have been made to discover and analyze the access-control policies that users actually want to implement. We report on a user study in which we derive the ideal access policies desired by a group of users for physical security in an office environment. We compare these ideal policies to the policies the users actually implemented with keys and with a smartphone-based distributed access-control system. We develop a methodology that allows us to show quantitatively that the smartphone system allowed our users to implement their ideal policies more accurately and securely than they could with keys, and we describe where each system fell short.