Teaching and research interests include innovation, entrepreneurship, small business
management, franchising, strategic and business planning, information, communication and
new technologies, e-business, services management, relationship management and marketing,
operations management and project management. Les has extensive experience in teaching
and developing innovation and entrepreneurship. Over the past 21 years he has helped in
developing new ventures and engaging people in the innovation and entrepreneurship
process via the NSW Enterprise Workshop program. In 1987, as the instigator of the first
Illawarra team to compete, he won the award for best business plan competition and has
mentored a number of teams to go on to win the competition since then. He has been
committed to assist the program since then. In 2002, the University of Wollongong
nominated him for the Business and Higher Education Round Table (BHERT) best
entrepreneurship educator award.

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The Role of Interpersonal Communication in the Development of Client Trust and Closeness in a SME Professional Services Context (with Paul Patterson), Small Enterprise Research (2004)

This study develops and tests a model of effective interpersonal communication as an antecedent to...