Using third-party education agents is a well-established practice in many countries. As a result, the number of international students placed by agents has grown considerably over the past years. However, in the US, the practice of using agents to increase international enrollment still carries a derogatory connotation in the educational community. Inexperience with agents coupled with incomplete knowledge about students’ experiences using agents may contribute to misunderstandings about agent recruitment practices that may lead to biased institutional decisions. Using both quantitative and qualitative data, this study provides a better understanding of the use of education agents and how they may assist students’ application to a US higher education institution. The study also reveals the potential problems for students using the services of agents.