A Means To An End – A Web-Based Client Management System In Palliative Care

Margaret O'Connor, Monash University
Trudi Erwin, Eastern Palliative Care
Linda Dawson, Monash University

Abstract

Home-based palliative care (hospice) services require comprehensive and fully integrated information systems to develop and manage the various aspects of their business, incorporating client data and management information. These systems assist in maintaining the quality of client care as well as improved management effi ciencies. This article reports on a large not-for-profi t home-based palliative care service in Australia, which embarked on a project to develop an electronic data management system specifi cally designed to meet the needs of the palliative care sector. This web-based client information management system represents a joint venture between the organization and a commercial company and has been a very successful project.