Article
Measuring Client Satisfaction and Engagement: The Role of a Mentor Parent Program in Family Drug Treatment Court
Juvenile & Family Court Journal
(2016)
Abstract
Parent engagement is an important intermediate outcome in Family Drug Treatment Court (FDTC) and child welfare services. This study explored the utility and reliability of a client satisfaction and engagement survey designed to measure interim outcomes of a Mentor Parent Program, operating in conjunction with a FDTC. Findings suggest the survey is a useful, parsimonious and reliable tool for measuring key dimensions of parent mentor services including client engagement; client-centered support and empowerment; and help with systems navigation and accessing resources. The survey may be adapted for use in other FDTC or parent mentor contexts.
Keywords
- peer mentor,
- mentor parents,
- recovery coach,
- family drug treatment court,
- program evaluation,
- child welfare,
- addiction treatment
Disciplines
Publication Date
March, 2016
DOI
10.1111/jfcj.12053
Publisher Statement
This is the pre-peer reviewed version of the following article: Drabble, L. A., Haun, L. L., Kushins, H. and Cohen, E. (2016), Measuring Client Satisfaction and Engagement: The Role of a Mentor Parent Program in Family Drug Treatment Court. Juv Fam Court J, 67: 19–32. doi:10.1111/jfcj.12053, which has been published in final form at http://dx.doi.org/10.1111/jfcj.12053. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Self-Archiving.
Citation Information
Laurie A. Drabble, Lisa L. Huan, Hilary Kushins and Edward Cohen. "Measuring Client Satisfaction and Engagement: The Role of a Mentor Parent Program in Family Drug Treatment Court" Juvenile & Family Court Journal Vol. 67 Iss. 1 (2016) p. 19 - 32 ISSN: 0161-7109 Available at: http://works.bepress.com/laurie_drabble/61/