Articles

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Why Contracts Can Be Hard To Interpret, Articles & Chapters (2007)
[Excerpt] In steward heaven all contracts are written in clear language that everyone understands. Here...
 

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Talking vs. Communicating, Articles & Chapters (2006)
[Excerpt] There is a saying, "When all is said and done, more is said than...
 

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Communicating Across Cultures, Articles & Chapters (2005)
[Excerpt] Communication is the key to so many things a steward does, and good communication...
 

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Working It Out, Articles & Chapters (2003)
[Excerpt] Every steward knows that it’s almost always better to work out problems with management...
 

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Robo the Steward, Articles & Chapters (2003)
[Excerpt] Some years ago a science fiction movie featured Robocop, the perfect police officer. He...
 

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Silver Screen Tarnishes Unions, Articles & Chapters (1981)
[Excerpt] Organizing a film festival of pro-labor Hollywood films would be rather difficult. When unions...
 

Other

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Youth and Unions (with Marlena Fontes), Working Papers (2010)
[Excerpt] Following a suggestion from the Cornell ILR Labor Advisory Counsel in early 2009 Cornell...
 

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Bridging Cultural Differences, Articles & Chapters (2008)
[Excerpt] How you say it can matter as much as what you say.
 

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Making Your Goals Clear, Articles & Chapters (2004)
[Excerpt] Lack of definition can make people confused, agitated and sometimes even hostile. These disastrous...
 

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Strategic Grievance Handling, Articles & Chapters (2004)

[Excerpt] Imagine a doctor who tells every patient to take aspirin no matter what the...

 

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Assertive Grievance Presentation, Articles & Chapters (2003)
[Excerpt] Stewards who find they are getting nowhere with management on grievances might benefit from...
 

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Creative Problem Solving, Articles & Chapters (2002)
[Excerpt] Sometimes solutions to difficult problems are simple, if you think creatively. Here are three...
 

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The Steward’s Role in Bargaining, Articles & Chapters (2001)
[Excerpt] Bargaining a new contract is one of the biggest events in the life of...
 

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Uniting a Divided Workforce, Articles & Chapters (2001)
[Excerpt] Keeping your co-workers united and focused on common goals, ready to respond and act...
 

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Training Needs Assessment of Farm Workers in Orange and Sullivan Counties, NY, Articles & Chapters (2001)
[Excerpt] A team of three faculty members from Cornell interviewed people from agencies or organizations...
 

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Representing Difficult People, Articles & Chapters (2000)

[Excerpt] Few stewards would argue that most of their union work flows directly from problems...

 

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Creative Pressure Tactics, Articles & Chapters (1998)
[Excerpt] Saul Alinsky, a great labor and community organizer, once said that “tactics that drag...
 

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Time Management for Stewards, Articles & Chapters (1998)
[Excerpt] Too much to do? Too little time to do it? Stewards face that problem...
 

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Building Membership Participation, Articles & Chapters (1997)
[Excerpt] Membership involvement is important to help fight for good contracts, organize new members, and...