Communicating Across Cultures
Margolies, K. (2005). Communicating across cultures [Electronic version]. Steward Update, 16(5).
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Copyright by Union Communication Services. Published version posted with special permission of the copyright holder.
[Excerpt] Communication is the key to so many things a steward does, and good communication skills are something experienced stewards develop. But even experienced stewards have special challenges when the communication is between people of different cultures.
Ken Margolies. "Communicating Across Cultures" Articles & Chapters (2005).
Available at: http://works.bepress.com/ken_margolies/9