Making Your Goals Clear
Margolies, K. (2004). Making your goals clear [Electronic version]. Steward Update, 15(5). Retrieved [insert date], from Cornell University, School of Industrial and Labor Relations site:
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Copyright by Union Communication Services. Published version posted with special permission of the copyright holder.
[Excerpt] Lack of definition can make people confused, agitated and sometimes even hostile. These disastrous consequences are avoidable. Here are some examples that show how lack of definition can get in a steward's way — and what can be done about it.
Ken Margolies. "Making Your Goals Clear" Articles & Chapters (2004).
Available at: http://works.bepress.com/ken_margolies/18