Articles
Why Contracts Can Be Hard To Interpret, Articles & Chapters (2007)
[Excerpt] In steward heaven all contracts are written in clear language that everyone understands. Here...
Talking vs. Communicating, Articles & Chapters (2006)
[Excerpt] There is a saying, "When all is said and done, more is said than...
Communicating Across Cultures, Articles & Chapters (2005)
[Excerpt] Communication is the key to so many things a steward does, and good communication...
Working It Out, Articles & Chapters (2003)
[Excerpt] Every steward knows that it’s almost always better to work out problems with management...
Robo the Steward, Articles & Chapters (2003)
[Excerpt] Some years ago a science fiction movie featured Robocop, the perfect police officer. He...
Other
Bridging Cultural Differences, Articles & Chapters (2008)
[Excerpt] How you say it can matter as much as what you say.
Making Your Goals Clear, Articles & Chapters (2004)
[Excerpt] Lack of definition can make people confused, agitated and sometimes even hostile. These disastrous...
Strategic Grievance Handling, Articles & Chapters (2004)
[Excerpt] Imagine a doctor who tells every patient to take aspirin no matter what the...
Assertive Grievance Presentation, Articles & Chapters (2003)
[Excerpt] Stewards who find they are getting nowhere with management on grievances might benefit from...
Creative Problem Solving, Articles & Chapters (2002)
[Excerpt] Sometimes solutions to difficult problems are simple, if you think creatively. Here are three...