What to Expect When You're Expecting a Platform Change

Kelly Smith, Eastern Kentucky University

Abstract

Librarians spend a great deal of time working with electronic resource platforms and helping our users navigate them. We understand how platform upgrades and migrations can affect our internal workflows and our users’ experience. How can publishers mitigate the interruptions of a migration and maximize the potential time savings, increased usage, and improved user experience that can result from improving a platform? Smith shares lessons learned during previous migrations to help librarians and vendors determine priorities and improve practices related to changing information platforms.