Quality and reputation: The effects of external and internal factors over time
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Full citation with DOI number is as follows:
Paulson Gjerde, K. A., & Slotnick, S. A. (May 2004). Quality and Reputation: The Effects of External and Internal Factors over Time. International Journal of Production Economics, 89(1), 1–20. doi:10.1016/S0925-5273(03)00190-7
Kathy A. Paulson Gjerde and Susan A. Slotnick. "Quality and reputation: The effects of external and internal factors over time" International Journal of Production Economics 89.1 (2004): 1-20.