Articles

Teaching Tools for Data Analysis, International Journal of Management & Information Systems (2010)
 

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ICT Road Warriors: Balancing Work-Family Conflict, Job Autonomy, and Work Overload to Mitigate Turnover Intentions (with Manju K. Ahuja, Charles J. Kacmar, D. Harrison McKnight, and Joey F. George), Management Information Systems Quarterly (2007)

This study examines the antecedents of turnover intention among information technology road warriors. Road warriors...

 

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Do You Read Me? Perspective Making and Perspective Taking in Chat Communities (with Michael H. Dickey, Gary Burnett, and Michelle M. Kazmer), Journal of the Association for Information Systems (2007)

We present a study of synchronous, text-based chat communications between customers and customer service representatives...

 

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IT Road Warriors: Balancing Work-Family Conflict, Job Autonomy and Work Overload to Mitigate Turnover Intentions (with Manju K. Ahuja, Charles J. Kacmar, Harrison McKnight, and Joey F. George), MIS Quarterly (2007)

This study examines the antecedents of turnover intention among information technology road warriors. Road warriors...

 

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Do You Know What I Know? A Shared Understandings Perspective on Text-Based Communication (with Michael H. Dickey, Molly McLure Wasko, and Jason Bennett Thatcher), Journal of Computer-Mediated Communication (2006)

This article illustrates how the hermeneutic analysis of text illuminates how shared understandings affect our...

 

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Virtuality and Team Performance: Understanding the Impact of Variety of Practices (with Mei Lu, Mary Beth Watson-Manheim, and Eleanor Wynn), Journal of Global Information Technology Management (2006)

In this study conducted at Intel Corporation, the authors examine how different components of virtuality...

 

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How Virtual are We? Measuring Virtuality and Understanding its Impact in a Global Organization (with Eleanor Wynn, Mei Lu, and Mary B. Watson-Manheim), Information Systems Journal (2005)

Employees in global corporations are increasingly involved in 'virtual teams' on a regular basis. Conflicting...

 

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Understanding Virtuality in a Global Organization: Toward a Virtuality Index (with Mei Lu, Eleanor Wynn, and Mary Watson-Manheim), ICIS 2003 Proceedings (2003)
 

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Inscription and Interpretation of Text: A Cultural Hermeneutic Examination of Virtual Community (with Gary Burnett, Michael H. Dickey, and Michelle M. Kazmer), Information Research (2003)

People engaging in electronic exchanges can create communities—places with socially constituted norms, values, and expectations....

 

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Discontinuities and Continuities: A New Way to Understand Virtual Work (with Mary Beth Watson-Manheim and Kevin Crowston), Information Technology & People (2002)

“Virtual” is a potent buzzword, freely applied to many situations, with many meanings. In this...

 

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Bridging Space over Time: Global Virtual Team Dynamics and Effectiveness (with Martha L. Maznevski), Organization Science (2000)

Global virtual teams are internationally distributed groups of people with an organizational mandate to make...

 

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Appropriations and Patterns in the Use of Group Support Systems, The Data Base for Advances in Information Systems (1999)

This paper describes a macro-level coding scheme to distinguish patterns that occur in groups using...

 

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Attitudes Toward Computers: When Do They Predict Computer Use? (with Susan J. Winter and Barbara A. Gutek), Information & Management (1998)

Many people in the MIS field have accepted the idea that attitudes affect the frequency...

 

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Misplaced Resources? Factors Associated with Computer Literacy Among End-Users (with Susan J. Winter and Barbara A. Gutek), Information & Management (1997)

Some organizations provide a support infrastructure (e.g. information centers) and training to assist end-users and...

 

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Virtual Transnational Teams and Their Use of Advanced Information Technology (with Martha Maznevski), ICIS 1996 Proceedings (1996)
 

Contributions to Books

High Tech - High Touch: A Challenge to the Use of ICT in SCM (with P. C. Ribeiro, D. Bailey, A. J. Scavarda, and M. O. Batalha), E-Supply Chain Management - Manging Today's Digitalized and Interconnected Business (2010)
 

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Shared Communication Practices and Mental Models in the Virtual Work Environment (with M. B. Watson-Manheim), Exploring Virtuality within and Beyond Organizations: Social, Global and Local Dimensions (2008)

Prior research underscores the importance of building and maintaining shared expectations in order for individual...

 

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Exploring the Virtual Work Environment: A Process Perspective (with Mary Beth Watson-Manheim), Handbook of Information Technology in Organizations and Electronic Markets (2007)

In the 20th century, the use of ICT allowed organizations to stretch themselves in time...