Worker Turnover and Part-Time Employment at UPS

Kate Bronfenbrenner, Cornell University

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Suggested Citation
Bronfenbrenner, K. (1997). Worker turnover and part-time employment at UPS [Electronic version]. Ithaca, NY: Author.
http://digitalcommons.ilr.cornell.edu/reports/4/

Required Publishers Statement
Report commissioned by the International Brotherhood of Teamsters. Copyright by the author.

Abstract

Over the last ten years we have seen a dramatic increase in the utilization of part-time workers by the United Parcel Service (UPS). This increase has been coupled with a stunningly high turnover rate of 150 percent among these workers. This study documents the deteriorating work environment for part-time workers at UPS and finds that a lack of full-time opportunities, a pervasive pattern of management mistreatment, and an alarmingly high injury rate are the primary determinants of the high turnover rate.