"The TQM Paradox: Relations among TQM practices, plant performance, and customer satisfaction" by Thomas Choi

Selected Works of Karen Eboch

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Contribution to Book

The TQM Paradox: Relations among TQM practices, plant performance, and customer satisfaction

Handbook of Metrics for Research in Operations Management (2008)

Thomas Choi, Arizona State University
Karen Eboch, Bowling Green State University

Disciplines

Business Administration, Management, and Operations and
Operations and Supply Chain Management

Publication Date

2008

Editor

A. Roth, R. Schroeder, X. Huang & M. M. Kristal

Publisher

Sage

Citation Information

Thomas Choi and Karen Eboch. "The TQM Paradox: Relations among TQM practices, plant performance, and customer satisfaction" Handbook of Metrics for Research in Operations Management (2008)
Available at: http://works.bepress.com/karen_eboch/3/