Behavioral operations management explores the interaction of human behaviors and operational systems and processes. ....Specifically, the study of behavioral operations management has the goal of identifying ways in which human psychology and sociological phenomena impact operational performance, as well as identifying the ways in which operations policies impact such behavior. The learning activity in focus in this chapter is designed to help develop an understanding of job design and process improvements by drawing from personal experience and observation. Concepts related to work and process flows are integrated across a range of areas within Operations Management (OM) including quality, lean systems, capacity, inventory management, and facility layouts.