These documents provide a record of the work of the ULS User Services Task Force, which worked from September 2011 to April 2012 to develop a plan and implementation materials for the redesign of library public services. Pre-TF work included several internal focus groups to gather input. The TF completed an environmental scan, established a design for future services, and recommended strategic options for revitalized services as input to the FY13 Planning Task Force. Two subgroups worked as transition teams to (1) draft Position Description Frameworks for liaison librarians and single service desk staff and (2) develop internal and external communications materials for rolling out the newly designed service unit, called Research and Educational Support (RES).