Librarians at Cornell University Library (CUL) launched the first system-wide integrated gateway to networked resources, services, and library information in January 1998. Using a case study approach, this article examines the design and implementation process that helped the project succeed, rather than focusing on the technology or the vision behind the gateway. The authors identify and discuss critical success factors and the organizational learning experience that moved CUL a step closer to mastering the process of innovation.