Computing labs and Technology Classroom (ClTC) Initiative: A Model for Distributed Support
DePauw University is a small, liberal arts institution with 2200 undergraduate residential students and 222 faculty members, located in Greencastle, Indiana The challenges of supporting a campus with multiple and diverse facilities are further amplified by limited staff support resources. One of the strategies for addressing these challenges led to the formation of the Computing Labs and Technology Classrooms (CLTC) initiative. The CLTC recognizes and draws on the strengths of support specialists with a wide variety of professional training and experience, who regularly collaborate in the support and management of campus-wide labs and technology classrooms.
LaRoche, L. S., Miranda, J. M., Smock, A., and Noble, T. A. “Computing labs and technology classroom (CLTC) initiative: a model for distributed support” Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services, ACM Press, 2003, 21-22.