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Identifying and Learning from Exemplary Volunteer Resource Managers: A Look at Best Practices in Managing Volunteer Resources

Amanda M. Backer, Creighton University
Joseph A. Allen, University of Nebraska at Omaha
Daniel L. Bonilla, University of North Carolina at Charlotte

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© 2010 International Journal of Volunteer Administration

Abstract

Nonprofit organizations thrive to the extent that their volunteer resource manager follows best practices for hiring, training, and managing volunteers. In an effort to identify some of the best practices in volunteer management, exemplary volunteer resources managers were identified from a consulting outreach program. These managers were then interviewed and the results from these interviews are presented here. Volunteer resource managers shared their best practices for improving volunteer organizational commitment, organizational recognition of volunteers, volunteer satisfaction with communication, volunteer perception of voice, volunteer competence & volunteer contribution, and volunteer burnouts & intentions to quit. In addition to presenting these practices, commentary includes ideas on implementation in general.

Suggested Citation

Amanda M. Backer, Joseph A. Allen, and Daniel L. Bonilla. "Identifying and Learning from Exemplary Volunteer Resource Managers: A Look at Best Practices in Managing Volunteer Resources" International Journal of Volunteer Administration 24.2 (2012): 65-72.
Available at: http://works.bepress.com/joseph_allen/28

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