Conflict Management: A Practical Guide
Peter Condliffe’s book is a welcome addition to the growing library of literature on conflict management. His long bibliography (pp 281-96), gives a glimpse of how much activity is occurring in analysis, story-telling and research on conflict management.
John Wade. "Conflict Management: A Practical Guide" ADR Bulletin 6.4 (2003).
Available at: http://works.bepress.com/john_wade/48