Effective use of simulations in hospitality-management education – a case study

Johan Edelheim, Southern Cross University
Daisuke Ueda, International College of Management Sydney

Abstract

Simulations are widely used tools today, not only as analytical applications to support decisions but also for instructional applications in management education. This case illustrates how a subject, based on a computer simulation, has evolved from being ‘a waste of time’ – according to most stakeholders – to becoming a model that other subjects are benchmarked against. The case will outline how a specific simulation is used and also show why a simulation cannot be taken ‘straight off the shelf’ and become the tool it has the potential to be, but rather how a continuing process of lecturer and student evaluation and enhancements is needed.