Julie attained a Bachelor of Commerce with Class 1 Honours in Marketing and a
Bachelor of Science in Psychology from the University of Wollongong. She was awarded a
Macquarie Graduate School of Management (MGSM) PhD in Management Scholarship and has
since completed her PhD. (Thesis: Category-Specific Models and Measures of Perceived
Internet Retailing Quality). Julie's PhD research involved developing the
Fulfilment-Product classification scheme that segments Internet retailing into four
categories as well as developing a separate Perceived Internet Retailing Quality
(PIRQUAL) model and measurement scale for each of the four categories. Prior to becoming
an academic, Julie worked for Qantas as a Customer Service Team Leader at Sydney
International Airport. She has also gained market research experience with Roy Morgan
Research.

Articles

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Emergency service volunteers: a comparison of age, motives and values (with Michael Jones), Faculty of Commerce - Papers (2012)

Understanding why volunteers join an emergency service and why they stay is critical to developing...

 
The functions and norms that drive university student volunteering, Faculty of Commerce - Papers (2011)

Young adult volunteers are vital to the current and future operations of nonprofitorganizations yet many...

 

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Category-specific RECIPEs for internet retailing quality, Faculty of Commerce - Papers (2009)

Abstract Purpose Limited attention has been given to the stability of the dimensions of quality...

 
Is C-OAR-SE best for internet retailing service quality?, Faculty of Commerce - Papers (2009)

Purpose - This paper responds to claims by Collier and Bienstock (2006) and Rossiter (2007)...

 
Internet retailing quality: one size does not fit all, Faculty of Commerce - Papers (2007)
 

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Presentations

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Internet retailing: Back to the Future (with Lesley White), Faculty of Commerce - Papers (2004)

This is an exciting era where academics are well positioned to cut through the hype...

 

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Utilitarian and hedonic value across fulfillment-product categories of Internet shopping (with Lesley White), Faculty of Commerce - Papers (2003)

Extant Internet shopping literature identifies potential sources, and inhibitors, of utilitarian and hedonic value for...

 

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A model of quality determinants in Internet retailing (with Lesley White), Faculty of Commerce - Papers (2001)

While there is a substantial body of literature relating to the activities of Internet marketers...