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Selected Works of Jennifer Y Mak
Article
Factor Structure of the Chinese Service Quality Assessment Scale
Research Quarterly for Exercise and Sport
  • Siu-Yin Cheung, Hong Kong Baptist University
  • Eddie T. C. Lam, Cleveland State University
  • Jia-wen Shao, Hong Kong Baptist University
  • Jennifer Yuen-ming Mak, Marshall University
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Document Type
Article
Publication Date
1-1-2013
Disciplines
Abstract

The quality of service has been the major subject of interest for business and academia. The aims of this study were to investigate the service quality of fitness clubs in Hong Kong and Guangzhou and to examine the underlying factor structure of the Service Quality Assessment Scale (SQAS; Lam, Zhang, & Jensen, 2005) in the Chinese context.

DOI
10.1080/02701367.2013.791604
Citation Information
Cheung, S. Y., Lam, E. T. C., Shao, J. W., & Mak, J. Y. (2013). Factor structure of the Chinese Service Quality Assessment Scale (SQAS). Research Quarterly for Exercise and Sport, 84(1) Supp., A94.