Unpublished Paper
Using Communication and Culture to Prevent Crisis: A Literature Review
(2016)
Abstract
In crisis communication research, it is generally accepted that organizational crisis is an inevitable reality. Most organizations now have a crisis communication plan in place. Not all of these plans, however, address the specific communication needs of internal audiences in times of crisis. In fact, scholars have noted a dearth in research about crisis communication best practices for internal audiences and much of the research available combines all internal stakeholders together as the same audience. It is not necessarily appropriate to treat stakeholders, internal or external, as a monolithic group as employees in particular have very different relationships with an organization. This literature review will address the emerging topic of internal crisis communication, particularly in regards to how organizational culture influences the effectiveness of crisis communication plans. Many studies of internal communication note the influence of organizational culture in times of crisis, but few address the gap in terms of effective crisis prevention and management. Also included in this literature review are recommendations for communication practitioners as well as notes for further topics of study.
Keywords
- crisis,
- communication,
- organizational culture,
- communication crisis
Disciplines
Publication Date
Winter April, 2016
Citation Information
Jennifer Palm. "Using Communication and Culture to Prevent Crisis: A Literature Review" (2016) Available at: http://works.bepress.com/jennifer-palm/5/