"A Customer Service Literature Review" by Jane E. Fountain

Selected Works of Jane E. Fountain

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A Customer Service Literature Review

Customer Service Excellence: Using Information Technologies to Improve Service Delivery in Government (1992)

Jane E. Fountain, University of Massachusetts - Amherst

Disciplines

Political Science and
Public Affairs, Public Policy and Public Administration

Publication Date

1992

Citation Information

Jane E. Fountain. "A Customer Service Literature Review" Customer Service Excellence: Using Information Technologies to Improve Service Delivery in Government (1992)
Available at: http://works.bepress.com/jane_fountain/43/