"Narrowing the Confidence Gap: Strategic Management, Technology, and Call Centers" by Jane E. Fountain

Selected Works of Jane E. Fountain

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Narrowing the Confidence Gap: Strategic Management, Technology, and Call Centers

Faculty Research Working Paper Series (1995)

Jane E. Fountain, University of Massachusetts - Amherst

Disciplines

Political Science and
Public Affairs, Public Policy and Public Administration

Publication Date

October, 1995

Citation Information

Jane E. Fountain. "Narrowing the Confidence Gap: Strategic Management, Technology, and Call Centers" Faculty Research Working Paper Series (1995)
Available at: http://works.bepress.com/jane_fountain/41/