This paper focuses on applications of Web 2.0 that improve training and communication within the reference services department. It discusses some of the best known and most heavily used examples of Web 2.0: blogs, calendars, wikis, RSS, image collections, podcasts or vodcasts, social bookmarks, text messages, instant messages, and social networks. Implementing Web 2.0 tools to coordinate communication and training creates a dynamic, interactive system for sharing procedures, ideas, and new developments within a reference services department.
Jane P Currie. "Web 2.0 for Reference Services Staff Training and Communication" Reference Services Review
Vol. 38 Iss. 1 (2010)
Available at: http://works.bepress.com/jane_currie/2/